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INTRODUCTION
About the Product
The company is involved in the initiation and execution of the leading and sought-after residential areas and neighbourhoods in Israel. Responsible for the construction of some of the most important architectural icons and public buildings erected in recent years. The system is an internal corporate SAP system designed to help Ram Aderet user׳s manage the organization.
Exploration & ideas
I'm ensuring success for Ram Aderet's CRM by understanding users' needs and goals, aiming for an optimized experience. I'll gather insights through direct outreach like surveys or interviews to create a system users will love.
Research & Data
70%
Ram Aderet aims to simplify its system to cater to its predominantly non-technical user base, with 70% falling into this category.
20%
20% of users are obsessed with efficiency in work processes. One of the goals was to make the work processes at Ram Adrat more efficient.
10%
10% of Ram Adrat's users feel a lack of control within the organization. The product aims to address this by providing comprehensive control over all organizational activities.
RESEARCH
Challenges &
Pain points
The displayed data derives from the SemRush system's dataset.
Permission access
The challenge faced by Ram Aderet was to determine and assign the appropriate permissions for each department and employee in the organization. This involved finding the right balance of access and control for each person so that they can effectively carry out their responsibilities.
Solution
A solution to the challenge of assigning permissions is to create admin-manageable permission screens. This allows for centralized control of access and makes it easier for administrators to assign the right level of permissions to each user.
Responsive for small devices
Ram Aderet's challenge was to make their system work great on mobile and tablet devices, with a goal of 90% responsiveness. This means making sure the system is easy to use on smaller screens and that most features are accessible on these devices. It's a complex task, but with careful planning and design
Solution
A solution to the challenge of responsiveness is to create ready-to-use desktop components that follow the style guide and work on any device. This makes it easier to have a responsive system, with a consistent and efficient design, that works well on mobile and tablet devices.
Pain Points
Old fashion process
Ram Aedret has a challenge for users who are not skilled in technology.
Suppliers communication
Ram Aderet faces a challenge as users communicate with suppliers through slow and inefficient methods such as letters and email.
Organization control
Ram Aeret has a challenge as some users lack the tools to organize roles and departments.
Employees access
Ram Aderet has a challenge because managers struggle with granting employee access, leading to the need for a system or tool to simplify the process and ensure necessary access for employees.
Prototype & Interface
A prototype that demonstrates the workflow
Bring it all together
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